24/7-365 Support
Our first class support includes firewall maintenance as well as administration, including patching and updates (e.g. Hotfixes, firmware updates, software upgrades). Unlimited firewall support - 8x5 or 7x24 Technical help desk support with dedicated support line, VPN Client Remote User Support.
In our hardened Security Operations Center, we provide 24x7 round the clock security monitoring to actively detect security incidents and attacks on your servers and systems in real-time as they occur in your environment, both external and internal.
Product Maintenance
A key reason why organizations do not receive ROI from many of their security solutions is because that are not regularly maintained. In many situations, it is not anticipated what is required to properly support and maintain the security solution.
Often when vendor support is provided the client does not get satisfaction due to the vendor being unfamiliar with the client’s configuration, environment or network design. This results in frustration, and time that is wasted while the client waits through the various vendor support escalations.
Maintenance - As part of a subscription support and maintenance plan, Security On-Demand™ provides full product maintenance on the hardware and software platforms. This includes all product maintenance releases and updates to the product after they have been tested to ensure stability and functionality.
Product Upgrades – We also provide in-place product upgrades for hardware platforms that are support the vendors specifications. This includes point releases, as well as major product upgrades. This ensures that the budget that is allocated for support and maintenance over a period of time yields maximum usefulness and benefit to the client.