Anti-Virus Monitoring
The smooth functioning of anti-virus updates is a mission critical task for IT departments today. If an anti-virus update is not downloaded in a timely fashion or if the signatures do not get pushed out to the desktop, disaster can strike. We can provide that extra security layer of “peace-of-mind” that acts as a secondary monitoring system to ensure nothing gets through your defenses.
By incorporating your anti-virus messaging and alerting into our On-Demand platform, you can tap into one of the most powerful and robust security platforms available.
Some of the key benefits you receive include:
- Integrate all anti-virus alert messages into an alert log that can be used for historical reference
- Determine if anti-virus definition update files are being downloaded properly and that the signatures are being loaded into the detection database
- Compatibility - Works with any vendor’s AV product or desktop security suite
- Monitoring capability supports anti-malware, anti-spyware, site protector, or other detection ability built into the desktop client
- Ticket Tracking system provides a complete record of all alert triage, alert investigations, and responses
- Complete “drill-down” of alert investigation within the security dashboard provides transparency and accountability to the client
- Provides a ranking of the severity of each alert in context
with other correlated security information from multiple sources
Network Device Monitoring
Performance and Availability of IT services are essential to business process execution. Proactive real-time alerting minimizes unscheduled downtime and assures compliance with service level agreements. It is vital that performance and trending information help the business improve its processes, systems, and reliability for critical business functions.
This feedback is valuable in helping organizations minimize down time by determining the root cause of system failures and what can be done to address them. Device Monitoring On-Demand Most enterprises use a collection of point products to monitor the different aspects or technologies of their infrastructure, and in some cases the alerts from these products are responded to by separate groups within the organization. As a result, it is necessary to have a common layer of alerting and monitoring analysis across applications, systems, and operations.
Key Issues Addressed
- Know immediately if critical IT assets are down or not functioning completely
- Pre-failure warnings – spot and correct problems before they become failures
- Eliminates information overload associated with real-time event correlation analysis
- Allows creation of an end-to-end model of your system that proactively monitors the health of critical IT assets
- Helps to pinpoint specific problems in your network, systems, applications, and database with a service context
- Provides root-cause analysis without information overload As part of Security On-Demand’s comprehensive security and compliance management strategy, we work alongside your IT staff to help determine the root cause and act as a resource in pinpointing the failure. By providing this service, we provide a valuable “safety net” whereby the client has access to high level network and security expertise to backup the IT department with 24x7 monitoring and support coverage.
Benefits Provided
- Helps to address IT staffing coverage hours and minimize the remote troubleshooting the company’s on-call support personnel are required to do after normal business hours
- Offers valuable troubleshooting resources and expertise to over-burdened IT staff
- Monitoring of databases and applications, not just devices
- Provides complete visibility into your infrastructure with drill down reports, access to reports, performance data, etc.
- Can integrate with your policies and SLAs
- Call ticket integration with your own system or ours
Monitoring Categories Covered There are a wide range of supported devices,
technologies, and systems that can be monitored on a 24x7 or 8x5 basis.
These devices are covered within the following categories:
- Authentication, Authorization, & Accounting (AAA)
- Anomaly Detection
- Anti-Virus
- Firewall & VPN Devices
- Host Intrusion Detection
- Network IDS/IPS
- Operating System Logs/Audit Systems
- Vulnerability Assessment
- Protocols – All typical Network Protocols
- Databases – Most all commercial products